Scheduling, Cancellation & Studio Policies Acknowledgment
Lulu Studio classes are intentionally kept small, and your reserved time is held specifically for you. These policies help keep scheduling fair, allow available spaces to be offered to other clients, and help classes run safely and on time.
Cancellations & Rescheduling
Your spot is reserved just for you, please give at least 24 hours’ notice to cancel or reschedule through text.
Cancellations with less than 24 hours’ notice will be deducted from your class pass.
Late cancellations can’t be moved to another day; booking a different class will use an additional credit.
No Shows
If you miss a class without canceling at least 24 hours in advance, the class will be deducted from your pass.
Late Arrivals
You’re welcome to join class up to 10 minutes after the start time. If you’re running late, please send a quick text. I teach back-to-back classes and may not see it right away, so the 10-minute window applies either way. After 10 minutes, you won’t be able to join, and the class will be deducted from your pass.
Emergencies
True emergencies are reviewed case-by-case.
Studio Expectations
Because Lulu Studio is a home studio, the following expectations apply when attending class:
- Arrive no earlier than 5 minutes before your scheduled class.
- Do not ring the doorbell.
- Park on the street and do not block driveways.
- Wear comfortable, fitted clothing appropriate for Pilates movement.
- Pilates or yoga grip socks are required.
- If your hair is long enough to be tied back, have it tied back before class begins.
Communication
All scheduling and class changes will be communicated via text message.
Because I often teach back to back classes, I may not be able to respond immediately. If you do not receive an answer right away, I am most likely teaching and will respond as soon as I am available.
Injury, Medical Conditions & Major Life Changes
I understand that unexpected circumstances can prevent you from attending classes for an extended period of time.
In the case of injury, surgery, medical conditions or major life changes that prevent you from attending, your class pass may be extended to allow you up to 6 months from the original date of purchase to use your remaining classes.
Contact me as soon as possible if you need an extension due to one of these circumstances.
Acknowledgment
I acknowledge that I have read and understand Lulu Studio’s scheduling, cancellation, rescheduling, no show, late arrival, studio expectations and class pass policies.
Acknowledgment
I acknowledge that I have read and understand Lulu Studio’s scheduling, cancellation, rescheduling, no show, late arrival, studio expectations and class pass policies.
