Scheduling, Cancellation & Studio Policies Acknowledgment
Lulu Studio classes are intentionally kept small, and your reserved time is held specifically for you. These policies help keep scheduling fair, allow available spaces to be offered to other clients, and help classes run safely and on time.
Cancellations & Rescheduling
Provide at least 24 hours notice when you need to cancel or reschedule a class.
I understand that life happens. If you need to cancel with less than 24 hours notice, you will be allowed to reschedule your class within the same week, based on availability, in order to avoid losing the class.
If you are unable to reschedule within the same week, the class may be deducted from your class pass. Unexpected circumstances will be considered on a case by case basis, and a class credit may be given depending on the situation.
Cancellations Less Than One Hour Before Class
Cancellations made less than one hour before the scheduled class will be deducted from your class pass, regardless of the type of pass you have.
Exceptions may be made for true emergencies.
No Shows
If you do not attend your scheduled class and have not contacted me, the class will be deducted from your class pass.
Late Arrivals
If you are running late, you may still attend your class if you arrive within 10 minutes of the scheduled start time.
If you will arrive more than 10 minutes late, notification by text is required. You will not be able to join a class once it has been in session for more than 10 minutes. Because I teach back to back classes, I may not see or respond to your message until I am finished teaching.
Depending on the circumstances and availability, the class may be rescheduled. Otherwise, the class will be deducted from your class pass.
Studio Expectations
Because Lulu Studio is a home studio, the following expectations apply when attending class:
- Do not arrive earlier than 5 minutes before your scheduled class.
- Do not ring the doorbell.
- Park on the street and do not block driveways.
- Wear comfortable, fitted clothing appropriate for Pilates movement.
- Pilates or yoga grip socks are required.
- If your hair is long enough to be tied back, have it tied back before class begins.
Communication
All scheduling and class changes will be communicated via text message.
Because I often teach back to back classes, I may not be able to respond immediately. If you don't receive an answer right away, I am most likely teaching and will respond as soon as I am available.
Injury, Medical Conditions & Major Life Changes
I understand that unexpected circumstances can sometimes prevent you from attending classes for an extended period of time.
In the case of injury, surgery, medical conditions or major life changes that prevent you from attending classes, your class pass may be extended.
You will have up to 6 months from the original date of purchase to use your remaining classes.
Communicate with me as soon as possible if you need your pass extended due to one of these circumstances.
Flexible Passes Available
For clients who need additional scheduling flexibility:
10 Class Flexible Pass: $350
Includes 4 late cancellation credits.
Includes 4 late cancellation credits.
5 Class Flexible Pass: $200
Includes 2 late cancellation credits.
Includes 2 late cancellation credits.
Late cancellation credits allow you to cancel within the normal 24 hour cancellation window without losing the class.
Once the included credits have been used, the regular cancellation and rescheduling policy applies.
Late cancellation credits do not apply to cancellations made less than one hour before class or to no shows, except in the case of a true emergency.
Acknowledgment
I acknowledge that I have read and understand Lulu Studio’s scheduling, cancellation, rescheduling, no show, late arrival, studio expectations and class pass policies.
Acknowledgment
I acknowledge that I have read and understand Lulu Studio’s scheduling, cancellation, rescheduling, no show, late arrival, studio expectations and class pass policies.
